Refund Policy

REFUND POLICY
Product Purchases
Design Services


Refund Policy for PRODUCTS PURCHASED

DankStarr warrants to Buyer that the Goods will conform substantially to the applicable drawings or design standards according to the Size and Material Finish as selected in the order via dankstarr.com.

BUYER UNDERSTANDS THAT THEY ARE RESPONSIBLE FOR PROOFREADING AND REVIEWING THEIR ARTWORK BEFORE PLACING THEIR ORDER, AND THAT ARTWORK MUST BE PROVIDED IN ONE OF THE FOLLOWING ACCEPTABLE ARTWORK FORMATS: AI, PDF, PSD, JPG, PNG at 300 dpi at actual size with 50MB max file size.

DANKSTARR DOES NOT PROOF ARTWORK OR CHECK ARTWORK FOR COLOR ACCURACY. NO REFUNDS OR REMAKES WILL BE OFFERED FOR INCORRECT ARTWORK.

Buyer, upon receiving possession of the Goods, shall have a reasonable opportunity to inspect the Goods to determine if the Goods conform to the requirements of the Sales Agreement. If Buyer, in good faith, determines that all or a portion of the Goods are non-conforming to the size or material selected, or that the product is defective, Buyer may return the Goods to DankStarr at DankStarr's expense for replacement. Buyer must provide written notice to DankStarr of the reason for rejecting the Goods. DankStarr will have fourteen days from the return of the Goods to remedy such defects under the terms of this Agreement.


Refund Policy for DESIGN SERVICES

DankStarr shall provide its services and meet its obligations under the Sales Agreement in a timely and workmanlike manner, using knowledge and recommendations for performing the services which meet generally acceptable standards in DankStarr's community and region, and will provide a standard of care equal to, or superior to, care used by service providers similar to DankStarr on similar projects. All sales are final and no refunds will be given for design services ordered or performed.